Sainapse

what the company does

support teams live inside a queue. most ai in support deflects: it sends an article, the ticket gets closed, the customer is still stuck. sainapse builds agents that resolve the ticket instead, and stays honest about when a person should take over.

1. 01 · ingest

   read the ticket, the history, and the docs it touches

2. 02 · infer

   work out what is actually wrong, and what would fix it

3. 03 · render

   show the work inside the tools the team already uses

4. 04 · act

   resolve it, or hand it to a person when it should

what i do there

• co-founded it in 2025, and run it as ceo.
• spend most of my time on the product and the agent platform under it.
• do the company-building work that comes with the job.
• write down what we learn, usually a few months after we learned it.

how we build

• →copilot today, automation tomorrow.
• →evaluation beats brute force.
• →speed is a feature.
• →metrics or it didn't happen.
• →agents are first-class customers.

timeline

1. 2025

   co-founded sainapse

2. 2026

   ceo

3. now

   agents that resolve, not deflect

read more

• sainapse.ai ↗
• the ticket is dead. long live the trajectory.
• customer zero is an agent
• support in 2030: the customer won't ask you, their agent will